StayVintage Support
常見問題 FAQ
以下整理了商品、訂單、付款、送貨及退貨的常見問題。Browse answers about products, orders, payment, delivery, and returns.
商品與庫存 Product & Stock
Vintage 商品是否全新？Are vintage items brand new?
Vintage 商品不一定是全新。每件商品可能有正常歲月痕跡、輕微褪色或使用痕跡；已知狀況會盡量在商品頁說明。
Vintage items are not necessarily brand new. They may show normal signs of age, slight fading, or use, and we try to disclose known conditions on each product page.
如何選擇尺寸？How should I choose a size?
商品尺寸由人手量度，可能有合理誤差。購買前請比較商品頁尺寸與你現有衣物的實際尺寸，不要只依賴標籤尺碼。
Measurements are taken by hand and may have a reasonable margin of error. Compare the listing measurements with a garment you already own rather than relying only on the label size.
圖片顏色會有差異嗎？Can colours look different?
不同螢幕設定及拍攝光線可能造成輕微色差。我們會盡量以接近實物的方式展示商品。
Screen settings and lighting may cause slight colour differences. We try to show each item as accurately as possible.
SOLD OUT 商品會補貨嗎？Will sold-out items be restocked?
多數 vintage 商品屬 one-off，售罄後通常無法再次購買。如有同款或相近商品重新上架，會以網站顯示為準。
Most vintage items are one-off pieces and are usually unavailable once sold. Any relisted or similar items will appear on the website.
訂單與付款 Orders & Payment
可以修改或取消訂單嗎？Can I change or cancel my order?
請盡快聯絡客戶服務，我們會盡力協助。訂單一經確認、包裝、發貨或安排自取後，未必可以修改或取消。
Contact Customer Service as soon as possible and we will try to help. Changes or cancellations may not be possible once an order has been confirmed, packed, dispatched, or arranged for pickup.
支援哪些付款方式？Which payment methods are accepted?
可用付款方式以結帳頁顯示為準。使用 FPS、PayMe、AlipayHK 或其他手動付款方式時，訂單會在付款核實後開始處理。
Available payment methods are shown at checkout. Orders using FPS, PayMe, AlipayHK, or another manual payment method are processed after payment has been verified.
如何查詢付款或訂單狀態？How can I check payment or order status?
請聯絡客戶服務並提供訂單編號；如屬手動付款查詢，亦請提供付款參考資料。
Contact Customer Service with your order number. For manual payment enquiries, include the payment reference where available.
送貨與自取 Delivery & Pickup
有哪些送貨或自取方式？Which delivery or pickup options are available?
網站目前面向香港市場，可用送貨或自取方式、費用及安排以結帳頁顯示為準。
The website currently serves the Hong Kong market. Available delivery or pickup methods, charges, and arrangements are shown at checkout.
送貨需要多久？How long does delivery take?
結帳或訂單資料所顯示的送貨時間只屬預計，實際時間可能受物流安排或其他因素影響。
Any delivery timeframe shown at checkout or in your order information is an estimate and may be affected by courier arrangements or other factors.
退貨與退款 Returns & Refunds
可以因尺寸不合或改變主意退貨嗎？Can I return an item if it does not fit or I change my mind?
一般不接受。退貨只適用於收到錯貨，或商品存在購買前未有披露的重大瑕疵。
Generally, no. Returns are limited to wrong items or material defects that were not disclosed before purchase.
如何申請退貨？How do I request a return?
請在收貨或完成自取後七日內聯絡客戶服務，提供訂單編號、商品照片、包裝照片及問題描述。收到退回指示前，請勿自行寄回商品。
Contact Customer Service within 7 days of delivery or completed pickup. Include your order number, item photos, packaging photos, and a description of the issue. Do not send the item back before receiving return instructions.
退款需要多久？How long does a refund take?
退款獲批准後一般會按原付款渠道退回。實際到賬時間視乎付款平台或銀行處理，通常可預留七至十四個工作天。
Approved refunds are generally returned through the original payment method. Processing depends on the payment platform or bank and usually takes 7 to 14 business days.
仍然需要協助？ Still need help?
如找不到所需答案，請聯絡我們並提供相關訂單資料。